If you have any technical questions, please always check our knowledgebase first to see whether it had been answered before. If you need to contact our support team, please include following information for us to better support you:

1. Product name and version. For example, XmediaStorm V4.0 Release 040603.
2. Direct X and Windows Media Format version. For example, DirectX 9.0b, WM9.
3. Operating system used and language. For example: Windows XP English version.
4. Hardware configurations. For example, P4, 516Mb memory, 100G Hard disk, WinTV capture card.
5. Other information you think may be useful for us to troubleshoot. For example, a screenshot of error messages.

Please make sure you provide an valid email address. Your email address will not be used for any other purpose than answering your questions. And you will only get email from XmediaStudio when you send us a ticket or when you request for information. Please read the Privacy Statement to find more details.